FAQ – CLUB CHERUS

SHIPPING & TRACKING

HOW MUCH IS SHIPPING?

Shipping rates are determined based on your specific destination. To receive an accurate shipping estimate, kindly input your shipping information on the checkout page. This will ensure you are provided with the most accurate cost for delivering your order to your location.

WHERE DO YOU SHIP FROM?

CLUB CHERUS is based in Berkeley, California, and we ship worldwide!

HOW CAN I TRACK MY ORDER?

Click here to track your order.

Enter your order number or the email address used to place your order to find your shipping updates. You can find your order number in the order confirmation email.

HOW LONG DOES SHIPPING TAKE?

After placing your order, please allow 1 to 3 business days to process your order.

Orders placed on the weekend will not be fulfilled until Monday or Tuesday depending on the backlog of orders.

Once your order is shipped, you will immediately receive an email with your tracking information. Sometimes couriers take a few days to update tracking information.

Estimated delivery time for US orders is 3-5 business days.

The rest of the world will vary by location.

TRACKING SHOWS MY LABEL HAS BEEN CREATED, BUT THERE'S NO MOVEMENT. WHY IS THIS?

It may take 1 or 2 days to see your shipping update. If you don't see any changes in 2 days after shipping confirmation, please email us at hi@cherus.store. Don't forget to put your order number in the email's subject so we can help you quickly.

MY PACKAGE SAYS "DELIVERED" BUT I NEVER RECEIVED IT. WHAT SHOULD I DO?

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact hi@cherus.store with your order number in the subject line.

MY ORDER WAS LOST/STOLEN, WHAT SHOULD I DO?

CLUB CHERUS is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact hi@cherus.store for assistance with your order number in the subject line.

PRODUCT

HOW DO I CHOOSE THE CORRECT SIZE?

For those placing their first order with us, we highly recommend taking the time to measure your existing garments and compare those measurements to our size chart on the product page.

By doing so, you can select the size that most closely matches your measurements, ensuring an ideal fit right from the start.

I RECEIVED A DEFECTIVE PRODUCT. WHAT DO I DO?

At CLUB CHERUS, we are committed to ensuring that every product we offer meets our strict quality standards.

Given the volume of orders we process each day, it's challenging for us to catch every single imperfection. (We are human after all!)

However, rest assured, if you happen to receive an item that isn't up to par, we're here to help. Simply reach out to us at hi@cherus.store, describing the issue you've encountered. Please include photographs of the defect and include your order number in the subject line.

ORDER

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our accepted payment methods include Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Afterpay, Shop Pay.

CAN I CANCEL MY ORDER?

Due to the volume of orders we receive on a daily basis, we are unable to accept cancellations once your order is confirmed.

For information on returns and exchanges, please visit the Refund Policy page to learn more.

I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?

When you successfully place an order, we always send a confirmation email along with your order number.

Make sure to check your spam/promotions folders.

If you placed your order with Apple Pay, please check the email associated with your Apple ID.

RETURNS & EXCHANGES

CAN I RETURN MY PRODUCT?

Our goal is to ensure you're delighted with our products, but we understand that sometimes returns are necessary. If you find yourself needing to return an order, we're here to assist you.

Please visit our Refund Policy page and email us at hi@cherus.store to start the return process if you are eligible.

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Country/region

SHIPPING & TRACKING

HOW MUCH IS SHIPPING?

Shipping rates are determined based on your specific destination. To receive an accurate shipping estimate, kindly input your shipping information on the checkout page. This will ensure you are provided with the most accurate cost for delivering your order to your location.

WHERE DO YOU SHIP FROM?

CLUB CHERUS is based in Berkeley, California, and we ship worldwide!

HOW CAN I TRACK MY ORDER?

Click here to track your order.

Enter your order number or the email address used to place your order to find your shipping updates. You can find your order number in the order confirmation email.

HOW LONG DOES SHIPPING TAKE?

After placing your order, please allow 1 to 3 business days to process your order.

Orders placed on the weekend will not be fulfilled until Monday or Tuesday depending on the backlog of orders.

Once your order is shipped, you will immediately receive an email with your tracking information. Sometimes couriers take a few days to update tracking information.

Estimated delivery time for US orders is 3-5 business days.

The rest of the world will vary by location.

TRACKING SHOWS MY LABEL HAS BEEN CREATED, BUT THERE'S NO MOVEMENT. WHY IS THIS?

It may take 1 or 2 days to see your shipping update. If you don't see any changes in 2 days after shipping confirmation, please email us at hi@cherus.store. Don't forget to put your order number in the email's subject so we can help you quickly.

MY PACKAGE SAYS "DELIVERED" BUT I NEVER RECEIVED IT. WHAT SHOULD I DO?

MY ORDER WAS LOST/STOLEN, WHAT SHOULD I DO?

PRODUCT

HOW DO I CHOOSE THE CORRECT SIZE?

For those placing their first order with us, we highly recommend taking the time to measure your existing garments and compare those measurements to our size chart on the product page.

By doing so, you can select the size that most closely matches your measurements, ensuring an ideal fit right from the start.

I RECEIVED A DEFECTIVE PRODUCT. WHAT DO I DO?

At CLUB CHERUS, we are committed to ensuring that every product we offer meets our strict quality standards.

Given the volume of orders we process each day, it's challenging for us to catch every single imperfection. (We are human after all!)

However, rest assured, if you happen to receive an item that isn't up to par, we're here to help. Simply reach out to us at hi@cherus.store, describing the issue you've encountered. Please include photographs of the defect and include your order number in the subject line.

ORDER

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our accepted payment methods include Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Afterpay, Shop Pay.

CAN I CANCEL MY ORDER?

Due to the volume of orders we receive on a daily basis, we are unable to accept cancellations once your order is confirmed.

For information on returns and exchanges, please visit the Refund Policy page to learn more.

I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?

When you successfully place an order, we always send a confirmation email along with your order number.

Make sure to check your spam/promotions folders.

If you placed your order with Apple Pay, please check the email associated with your Apple ID.

RETURNS & EXCHANGES

CAN I RETURN MY PRODUCT?

Our goal is to ensure you're delighted with our products, but we understand that sometimes returns are necessary. If you find yourself needing to return an order, we're here to assist you.

Please visit our Refund Policy page and email us at hi@cherus.store to start the return process if you are eligible.